GLOBAL GUARDIAN AIR AMBULANCE TERMS & CONDITIONS 

OVERVIEW

During the Term, Members may contact Air Ambulance Card, LLC (the “Company” or “AAC”) to request Air Ambulance Program Services when the Member is hospitalized as an inpatient due to illness or injury at a hospital that is more than 150 miles from their primary legal residence. In such an event, Company will arrange and pay for air medical transportation, medical evacuation, and repatriation services to the hospital of the Member’s choice.

DEFINITIONS

• “AAC” means Air Ambulance Card, LLC, an indirect air carrier authorized under U.S. Department of Transportation to provide the Air Ambulance Program Services as more fully described herein.
• “Air Ambulance Program Services” means the services provided by AAC as more fully described herein.
• “Air Ambulance Program Service Fees” means the fee for enrollment in the Program.
• “Dependent Child” is an unmarried person under age 26 who lives regularly and permanently with the Member in a parent-child relationship (including step, foster or legally adopted children) and is chiefly dependent upon the Member for support.
• “Family Member” means the spouse, domestic partner, or unmarried Dependent Child of a Member enrolled in the Program.
• “Member” means an eligible individual enrolled in the Program.
• “Program” means the AAC Air Ambulance Program Services program.
• “Term” means the term of the subscription purchased by the Member.

GENERAL TERMS AND CONDITIONS

• AAC desires to make the Program available to those eligible individuals and their Family Members (for family memberships only) who desire to enroll in the Program and become Members.
• Intentional or unintentional errors or omissions in information provided to AAC may result in refusal of services and/or cancellation of the Member’s membership.
• These Terms and Conditions may not be altered, varied, or modified in any way except by Company which reserves the right to change or amend these Terms and Conditions without notice to Members.

ENROLLMENT

• An eligible individual, and for family memberships only their spouse or domestic partner and up to five (5) Dependent Children, may enroll in the Program.
• If a birth or legal adoption occurs during the Term, the new Dependent Child will be enrolled on the Program after the Member has informed Company of this event.
• Membership eligibility is limited to individuals between the ages of 16 and 74 (for individual memberships) and between the ages of 75 and 85 (for senior memberships), all as of the date of the individual’s enrollment in the Program.
• Membership enrollments and renewals are non-transferable, non-refundable, and subject to approval by Company, whose decision is final.
• Family Members may be enrolled without any additional charge for family memberships only. No Air Ambulance Program Services will be provided to any Member or their Family Members until the Air Ambulance Program Service Fee is received in full by Company.
• Enrollment in the Program will expire at the end of the Term. Eligible Members will have the opportunity to re-enroll in the Program. An Air Ambulance Program Service Fee will be charged for each Member or family membership upon re-enrollment. 

AIR AMBULANCE PROGRAM SERVICES

Members may contact Company to request Air Ambulance Program Services when the Member is hospitalized as an inpatient due to an illness or injury at a hospital that is more than 150 miles from their primary legal residence. Company will coordinate with Members and AAC to facilitate the provision of the following Air Ambulance Program Services provided by AAC to the Member in accordance with the following terms:

Transport Services While Traveling 

AAC will provide air medical transportation and medical evacuation to the hospital of the Member’s choice if, during a period of uninterrupted travel of up to 90 days, the Member suffers an illness or injury sustained more than 150 miles from their primary legal residence and is hospitalized as an inpatient in a location that is more than 150 miles from their primary legal residence.

Transport Services to Specialty Hospitals

If a Member is hospitalized as an inpatient in the Member’s hometown hospital and requires admission to a specialty hospital located more than 150 miles from said hospital, and Member is unable to travel without continuous medical care, AAC will provide air medical transportation to the specialty hospital, provided that the Member’s receiving physician determines that the transport to the specialty hospital is medically necessary.

CONDITIONS OF TRANSPORTATION

• The Member must be hospitalized in a domestic or foreign hospital as an inpatient transferring to another hospital as an inpatient.

• The Member must be medically stable for Air Ambulance Program Services.
• The Member must have a confirmed admission at the receiving hospital prior to transport.
• The receiving physician must determine that the Member cannot be discharged and travel without continuous medical care.
• Both the originating and receiving hospitals must, in the judgment of Company, be reasonably accessible by ground ambulance to transport the Member to and from an airfield capable of accommodating medical aircraft provided by AAC.
• AAC and Company shall make all arrangements for air medical transportation and repatriation.
• Decisions regarding urgency of the case, the best timing, and the most suitable means of transportation will be made by the AAC Medical Director after consultation with the Member’s local attending physician and the Member’s receiving physician. Due to limited medical and laboratory facilities on cruise ships, in some cases the AAC Medical Director may require a Member to be admitted to a hospital on-shore before scheduling air medical transportation to another hospital.
• Membership does not provide helicopter transports or payment of hospital bills. Since AAC is a membership program and not an insurance plan, Members will not be reimbursed for expenses incurred by the Member in connection with their transportation or medical condition.

• One individual (limited to a Family Member, business associate, or traveling companion) may accompany the Member, at no additional cost, on medical aircraft if space is available and the Member’s care is not compromised.
• Air Ambulance Program Services are limited to two separate transportation events per membership within a twelve (12) month period. The purchase of subsequent memberships or the shuffling of Family Members within a membership shall not reset this limit. A transportation event may include the transportation of multiple Family Members in one transport.
• The Member and an accompanying passenger are limited to one small carry-on bag each due to limited space available on medical aircraft. Company and AAC will assist in arranging for additional luggage to be forwarded at the Member's expense.
• Repatriation timeframe is dependent on required permits, visas, flight times, and mandatory crew rest periods. Repatriation flights will only involve the Member.
• Regarding the repatriation of mortal remains: embalming may not be available outside of North America. Documents required by some countries can delay transport by several days. Caskets, other than those certified for airline transport, are not included. Company representatives must make all arrangements for the transport of mortal remains. No reimbursement will be made for expenses incurred by Members.

Exclusions.

• AAC is not a first, or emergency, responder and will not transport or reimburse for transport to a hospital for initial treatment, emergency treatment, or diagnosis. Transports must originate from a hospital after the Member has been admitted as an inpatient.
• U.S. registered aircraft and personnel cannot be sent into countries where the U.S. State Department has issued travel restrictions, to areas where civil aviation has been suspended or restricted, such as the result of a natural disaster or civil unrest, or to areas subject to a U.S. Centers for Disease Control and Prevention (CDC) Level 3 Warning. Membership services are subject to exclusion in these areas.
• A Member with simple injuries (such as sprains, simple fractures) or mild illness that can be treated by local doctors and do not, in the judgment of Company, prevent the Member from continuing their trip or returning home does not qualify for Air Ambulance Program Services.
• A Member who is hospitalized or anticipating hospitalization at the time of enrollment will not be eligible for Air Ambulance Program Services for that hospitalization. This includes injuries, illnesses, or conditions existing at the time of enrollment for which inpatient medical care (i) was received some time during the 30 days prior to enrollment, or (ii) has already been scheduled or recommended by a health care provider.
• If a Member is medically discharged from the hospital or leaves the hospital against medical advice, that Member will not be eligible for Air Ambulance Program Services.
• Transportation from remote areas or islands to a location with an airfield accessible to medical aircraft is not included in Air Ambulance Program Services and will not be provided. Costs of evacuation from these remote areas are the responsibility of the Member.

Additional Exclusions. A Member who, in the reasonable judgment of Company or AAC, meets any of the following criteria may not be transported:

• A Member beyond the second trimester of pregnancy;
• Due to FAA weight limits on stretchers, Members weighing over 300 pounds;
• A Member traveling for the specific purpose of receiving medical care;
• A Member with a communicable disease requiring isolation or quarantine;
• A Member with an infectious disease under treatment at the time of enrollment if the requested transportation is related to the infection;
• A Member hospitalized with a psychiatric disorder;
• A Member hospitalized for alcohol or drug abuse, including addiction, withdrawal, or complications from abuse;
• A Member seeking transportation for an organ transplant or related condition;
• A Member seeking experimental or elective treatment, or participation in a clinical trial or study;
• A Member seeking treatment for an illness or injury that is sustained while the Member is in a state of mental incapacity or is the result of or is contributed to by any the following: (a) war, invasion or civil war; (b) suicide, attempted suicide or intentional self-injury; or (c) the Member's own criminal or felonious act;
  
  

MISCELLANEOUS

• Air Ambulance Card is the registered trademark of Air Ambulance Card, LLC.
• Air Ambulance Card is an indirect air carrier authorized under U.S. Department of Transportation Order 83-1-36, 99 C.A.B. 801 (1983), and uses the services of licensed FAA Part 135 direct air carriers to meet the air ambulance or medical evacuation transportation needs of its Members. Air Ambulance Card does not own, lease or operate any aircraft. As an indirect air carrier, Air Ambulance Card contracts for the provision of air transportation services in its own name and coordinates the provision of medical services. All flights are operated by licensed direct air carriers. Air Ambulance Card must make all the arrangements for Air Medical Transport Services. Air Ambulance Card is not insurance and will not reimburse expenses incurred by Members who make their own arrangements for Air Medical Transport Services.
  

   

Last updated 5/13/2024