CASE STUDY:
Emergency Response

OVERVIEW

LOCATION:  Israel

SERVICE: 

• Emergency Response 
• Evacuation 
• Duty of Care 

In June 2025, the Middle East was thrust into emergency conditions following missile exchanges between Israel and Iran that disrupted air travel, triggered region-wide alerts, and threatened civilian safety. The sudden closure of major airports and airspace restrictions in multiple countries left travelers stranded, and geopolitical tensions caused widespread uncertainty across the region. 

Global Guardian activated its emergency response within minutes of the initial missile launches. With travelers stuck at the airport and others sheltering in place, the Operations Center launched a comprehensive mission to support clients with emergency evacuations, logistics, and intelligence updates. Over the course of 13 days, Global Guardian executed more than 20 missions, moving hundreds of individuals to safety.  

MISSION AND RESPONSE

In the wake of sudden conflict, Global Guardian’s mission was twofold: move swiftly to evacuate those in harm’s way and ensure ongoing support for clients who remained. The following operations reflect both the scale of the crisis and the precision with which each mission was executed. 

Proactive Outreach and Logistical Management 

As the first missiles launched, Global Guardian’s 24/7 Operations Center initiated a region-wide response. Leveraging client data and geo-fencing technology, the team identified at-risk travelers and began proactive outreach to offer intelligence, wellness checks, and evacuation coordination. Hundreds of inquiries were triaged as the situation unfolded. 

Evacuation and Support Operations 

Global Guardian conducted 22 evacuation missions via land routes into Egypt and Jordan—each tailored to the citizenship status and legal permissions of the traveler. Missions moved swiftly: once administrative hurdles were cleared, evacuees could reach Cairo or Amman within 24 hours. 

At the center of each mission was a dedicated Project Manager who served as the operational lead. Working around the clock, PMs coordinated directly with ground teams to secure necessary documentation, navigate logistical constraints, and adapt to fast-changing conditions. Their deep understanding of regional complexities—and longstanding relationships with trusted in-country partners—enabled them to solve problems quickly and maintain momentum. Every traveler’s movement was tracked and supported from initial contact through final destination, with continuous communication guiding each step. 

Success across many missions also relied on close coordination between our Israeli ground team—who managed routing, engaged with local authorities, and ensured safe passage to border crossings—and our receiving teams in Egypt and Jordan, who were positioned to meet travelers, manage local logistics, and facilitate onward movement. The integration of intelligence, logistical planning, and traveler care ensured that each mission progressed with both urgency and precision. 

Executed missions include: 

• Two travelers stranded at Ben Gurion Airport were evacuated across the Egypt border and transported to Sharm El-Sheikh within 18 hours of initial contact. 

• Dual Israeli-American nationals routed through Jordan with on-the-ground support and visa assistance to ensure a seamless border crossing. 

• A Mexican-American doctor who requested support amid growing uncertainty on the ground was safely moved from Israel to Egypt within 24 hours. Border fees were arranged in advance, handoffs were closely managed, and the receiving team ensured smooth onward transit to the airport in Cairo. 

• A group of 75 dual nationals were evacuated via buses across the border from Israel to Jordan, and then on a chartered Boeing 737 to Rome.  

Beyond evacuations, the Operations Center supported organizations with location tracking, hourly intelligence reports, and resource mobilization, including hotel relocations and supply deliveries for those sheltering in place. 

Logistics and Support for Clients In-Country 

For clients who could not or did not wish to evacuate, Global Guardian provided ground support. Our teams moved staff within Israel and coordinated long-term hotel support; executed city-wide deliveries of medical supplies, water, and food to sheltering employees; and sent regular intelligence briefings to personnel remaining in-country. 

WHY GLOBAL GUARDIAN 

Global Guardian’s multi-layered response model ensures that clients receive not just protection but clarity, confidence, and continuity. 

• Integrated Operations: Each mission was executed through a tightly coordinated network: real-time Ops Center communications, field team updates, and live intelligence feeds enabled seamless transitions across transport legs, borders, and handoff points. This operational cohesion allowed for safe, efficient movements—often within 24 hours. 

• Emergency Travel Management: From closed airports to complex visa scenarios, our team orchestrated safe passage across borders under dynamic and restrictive conditions. By coordinating multi-leg overland routes, securing exit permissions, and leveraging diplomatic insights, we ensured time-critical mobility for travelers with diverse citizenship profiles. 

• End-to-End Duty of Care: From wellness checks and safe lodging to intelligence briefings and emotional reassurance, every client touchpoint reflected our commitment to safety, transparency, and humanity under pressure.