CASE STUDY: Emergency Response

INCIDENT: A client experienced an emergency while in Paris when she was targeted by malign actors at the train station and got into a fake taxicab.

LOCATION: Paris, France

SERVICE:

• Duty of Care
• Emergency Response
• Executive Protection
• Secure Transportation

SITUATION: 

While staying in Europe, a family duty of care client decided to embark on a trip to Paris, France for Fashion Week. Due to the significant presence of high-profile and high-net-worth individuals attending the event, there were a heightened number of security threats present in the city that week—and unfortunately, the client became a target.

Upon arrival at the busy train station, the client was approached by a man asking if she needed transportation to her accommodations and she followed him to what turned out to be a fake taxicab. After loading her luggage and getting into the car, local law enforcement noticed the situation and intervened before the fake taxicab could take off. The plainclothes police officers demanded that all parties go to the police station with them. Given the language barrier, the client was confused, scared, and unsure of how to handle the situation. She contacted Global Guardian via her mobile application to seek immediate assistance.

RESPONSE:

Global Guardian’s 24/7 Operations Center received the call early in the morning and learned the full situation from the client. While our analyst remained on the line with the client to provide instruction and reassure her that help was on the way, another analyst immediately contacted Global Guardian’s local team in Paris for assistance.

Using the client's GPS position from her mobile application, a local, bilingual agent arrived at the scene within 15 minutes of the initial call to mitigate the situation and ensure the client was safe and secure. The agent communicated with the law enforcement officers, collected the client’s belongings, and personally transported her to her local accommodations.

Given the heightened security concerns during Paris Fashion Week, the client’s family decided to implement executive protection and secure car and driver services for their daughter for the duration of her time in Paris.

Global Guardian’s Operations Center coordinated with the on-the-ground team in Paris and stood up the security detail within an hour, including an executive protection agent and driver who were bilingual and equipped with knowledge of the local routes and geography, as well as potential threats. Our team worked with the client point of contact to build the plan around the daughter’s itinerary while in Paris.

Thanks to Global Guardian’s hyper-responsive 24/7 Operations Center team, on-the-ground agents, and customizable offerings, the client enjoyed the remainder of her trip to Paris without incident.