CASE STUDY: MEDICAL SUPPORT

INCIDENT: Client required 24/7 medical support onsite at a series of domestic and international corporate events to ensure the health and safety of its staff.

LOCATION: Worldwide

SERVICE:

• Duty of Care
• Medical Support

SITUATION: 

After re-instating business travel and corporate events following the height of the COVID-19 pandemic, a global firm turned to Global Guardian to implement a series of medical-related support and testing services during off-site executive meetings.

The Duty of Care client saw the value in this level of support beyond COVID-19 and decided to keep this standard medical apparatus with an on-site medic in place at all subsequent events. This solution would provide immediate response to any incidents and emergencies that could occur when bringing a group of people together.

While the client’s top priority was the health and safety of 100 to 1,000 executives and employees at each event, they also required Global Guardian to execute a standard level of care across both international and domestic locations with the convenience of one point of contact, rather than a fragmented solution from multiple vendors.

RESPONSE:

Upon meeting with the client to understand their needs, the event structure, and locations, our team of subject matter experts and project managers immediately began coordinating a series of medical missions for the events, developing standard operating procedures and leveraging Global Guardian’s vetted and tested on-the-ground medical support staff. From planning to execution, the team provided regular briefs with updates and metrics to client stakeholders for each event.

In a snapshot of the last six months, the client required services at 31 events—14 at locations within the United States and 17 at international destinations, including Spain, Portugal, and Ireland—ranging from three to nine days. For each event, Global Guardian executed a comprehensive medical support apparatus—with many variations due to the unique requirements of certain countries—that culminated in both swift response and high-quality care.

Prior to the kick-off:

• Global Guardian’s on-the-ground medic performed due diligence by integrating with local hospitals, establishing connections with staff, and ensuring they were in-network.
• Our team provided a detailed medical intelligence brief, including their top choice hospital facilities and pharmacies.
• Within 24 hours of the event, the Global Guardian medic briefed and integrated with the client’s event support staff, setting up the operation with all necessary supplies at the event location.

Throughout the course of each event, our team triaged and supported multiple medical requests with limited distraction to the event activities, including:

• Dehydration
• Respiratory illness
• Food poisoning
• Minor injuries 

From the event organizers to the executives, all guests in attendance felt supported knowing an expert was looking after their well-being.

When you bring a group of employees together at scale—whether over the course of a series of meetings or one large event—medical incidents are likely to occur. Thanks to Global Guardian’s expertise in executing medical missions of this scale and its vetted network of experienced medics, the client found a convenient, consistent, and effective solution to triage all medical emergencies and ensure the health and safety of their staff at events around the world.