INCIDENT: A deadly second wave of the COVID-19 pandemic raged through India, leaving employees stranded without proper medical care and resources.
LOCATION: India Nationwide, including Mumbai, Delhi, Bangalore, Chennai
SERVICE: Emergency Aviation, Emergency Response, Tele-medicine, Prescription & Food Delivery
Between the end of March 2021 and June 2021, India saw exponential growth in daily new cases and deaths due to COVID-19 and a more deadly variant of the disease. While hundreds of thousands of cases were being reported across the country every day, the numbers of deaths and infections were believed to be significantly higher.
As a result, the public healthcare system was stressed at an unprecedented level. Hospitals ran out of beds and life-saving oxygen, vaccines were in short supply, and India went into a lockdown. As the health crisis continued to rage and countries across the globe imposed travel restrictions from India, employers were left with little to no resources to effectively support their teams on the ground.
Upon receiving multiple requests from clients and other corporations with COVID-positive employees in India, the Global Guardian team quickly stepped in to support with around-the-clock and on-the-ground resources and solutions.
With a substantial presence and assets already in place in India, the team relied on setting up systems and structure utilizing those resources, including locally sourcing and manufacturing oxygen concentrators. Over 1500 oxygen concentrators were delivered to clients and their employees where they resided in isolation, keeping them away from the stressed hospital system. Additionally, hundreds of deliveries of groceries and other supplies, including prescriptions and over-the-counter medicines, were executed with Global Guardian’s on-the-ground partners.
To provide additional resources to clients and their employees struggling to access effective care, Global Guardian offered rapid tests in every major city in India with one of the largest COVID-19 testing labs in the world, Abbott Laboratories. In 48 hours, Global Guardian also set up a medical hotline to serve clients with current information and advice, staffed with 25 Indian doctors specializing in pulmonary and respiratory diseases based in India who spoke the country’s many languages, were able to write prescriptions and provide medicines, and were knowledgeable about the status of local hospitals, bureaucracy and medical supply chains.
Finally, when the need arose to move people who were sick, Global Guardian effectively provided emergency medical and security transportation for two clients to undisclosed locations outside of the country, despite international travel restrictions.
While this remains an ongoing crisis, Global Guardian’s quick activation of on-the-ground teams and resources was critical to saving lives and providing 24/7 support to clients in need.
“I can say without hesitation that I don’t know what we would have done without your support. Our emergency medical provider and other connections were not able to deliver any support on the ground due to the complexities. Your operations team on the ground has been top notch-professional, timely and compassionate. It’s really helped our staff to have someone local to help them understand and coordinate. The procurement and delivery of oxygen concentrators, food supplies and medicine has quite literally saved the lives of our staff and their household members. In addition, the medical hotline has been invaluable—our staff haven’t been able to get virtual appointments through insurance so this was critical for prescriptions. Global Guardian continues to impress us and you will always be our first call when we find ourselves in a difficult situation.”
–Global Safety Director, Global Environmental Organization