CASE STUDY: Duty of Care

OVERVIEW

LOCATION: Toronto, Canada

SERVICE:

• Duty of Care/Travel Risk Management
  

MISSION AND RESPONSE

1. Alert Received: Global Guardian’s 24/7 Operations Center was notified of a flight disruption via intelligence feeds.
2. Traveler Identification: Using integrated itinerary tracking tools, the Operations Center quickly identified employees of a corporate client onboard the affected flight.
3. Immediate Outreach: Within minutes, the team initiated direct contact with the travelers to confirm their safety and well-being, calling them on their personal devices. The travelers were able to reach back out to Global Guardian to confirm their well-being.
4. Client Communication: Global Guardian provided timely updates to the client’s security and travel departments, ensuring full visibility into the situation.
5. Ongoing Support Preparedness: The Operations Center remained on standby, ready to coordinate follow-up support, including ground transportation and medical support, if needed.

WHY GLOBAL GUARDIAN 

When every minute counts, Global Guardian delivers. Our ability to identify, verify, and respond to in-transit incidents in real time sets us apart. Capabilities and solutions include:

• 24/7 Operations Center: Around-the-clock monitoring and rapid response led by a dedicated team of global security experts.
• Integrated Itinerary Tracking: Real-time visibility into client travel enables immediate identification and outreach during disruptions.
• Proactive Crisis Response: Immediate activation of communication protocols to confirm traveler safety and assess emerging threats.
• End-to-End Support Capabilities: Ability to coordinate ground transportation, medical resources, and psychological assistance as needed.
• Duty-of-Care Commitment: A comprehensive, technology-enabled approach to protecting people wherever they are in the world.