CASE STUDY: Crisis Response

OVERVIEW

LOCATION: Myanmar

SERVICE:

• Emergency Response
• Duty of Care

On March 28, 2025, a powerful 7.7 magnitude earthquake struck near Myanmar’s Sagaing Region, sending shockwaves across Southeast Asia. The impact was felt as far away as Bangkok, Thailand, where a 30-story building under construction collapsed, leaving dozens missing and public transportation systems temporarily shut down. 

In Myanmar, the devastation was widespread and immediate: bridges crumbled, buildings were flattened, access to utilities and services were disrupted, and internet connectivity became sporadic and unreliable. The earthquake and its aftershock impacted infrastructure such as air traffic control towers and airports, slowing the flow of aid. Amid this crisis, thousands were left without shelter or access to necessities. 

Among the displaced were employees of a global hospitality company whose staff suddenly found themselves sleeping outdoors without clean water, food, or medical supplies. With the death toll climbing and critical resources unavailable locally, Global Guardian was engaged to deliver rapid humanitarian support. 

Within hours, Global Guardian’s team activated its emergency protocols to launch a multi-day relief mission that would span over 1,000 kilometers of unstable terrain and deliver life-sustaining aid to those most affected. 

MISSION AND RESPONSE

The mission to support displaced personnel and stabilize operations in Myanmar unfolded in three coordinated phases over the course of 72 hours. Global Guardian’s response blended proactive outreach, rapid mobilization, and comprehensive support in the face of infrastructure collapse and regional instability. 

Proactive Outreach and Situational Triage

Immediately following the earthquake, Global Guardian’s 24/7 Operations Center activated its emergency response protocols, including direct outreach to all known client organizations and individuals operating in Myanmar and neighboring Thailand. The team initiated wellness checks, launched needs assessments, and offered security briefings to help clients make informed decisions as the situation evolved. 

Through this triage process, one client emerged with an urgent need for humanitarian aid: dozens of employees at the property had lost access to shelter, water, and food—and many were sleeping outdoors. With local services affected and conditions deteriorating, Global Guardian shifted its focus to orchestrate a full-scale response mission for the company’s workforce. 

Multi-Phase Humanitarian Delivery

Global Guardian’s in-country teams, in coordination with our 24/7 Operations Center, executed three complex ground movements over 72 hours, navigating collapsed bridges, looting zones, and pop-up checkpoints to deliver essential resources. Due to supply limitations and government-imposed restrictions, aid had to be sourced from multiple vendors across the country. The client's issues securing import and landing permits prevented the use of international air charters and cross-border shipments—necessitating ground-based delivery within Myanmar. 

The lack of an import permit under local regulatory frameworks further restricted the ability to bring in goods from foreign countries such as Thailand and Singapore. As a result, Global Guardian rapidly adapted, leveraging its local network to coordinate supply acquisition and conduct multi-leg deliveries across more than 1,000 kilometers of degraded infrastructure. 

Across the three logistical runs, Global Guardian delivered: 

• 5,000+ bottles of drinking water 
• Thousands of square feet of tarps for shelter construction 
• Mosquito nets, blankets, lamps, medical kits, and canned and packaged food 
• Infant supplies, milk bottles, and candy for children 

These deliveries provided not only physical relief but also psychological comfort to displaced staff enduring harsh post-quake conditions.  

Clear Communication and Documentation

Throughout the mission, Global Guardian delivered real-time updates to client stakeholders, sharing progress reports, field photos, and supply manifests. Coordination was maintained with regional leadership to ensure safe delivery and post-mission accountability.  

Timeline

WHY GLOBAL GUARDIAN 

In complex humanitarian emergencies, response time and on-the-ground operational capacity can mean the difference between crisis and recovery. Global Guardian delivers with speed, skill, and empathy. 

• Rapid Mobilization: In-country assets launched within hours of request, covering hundreds of kilometers in unstable conditions. 

• Trusted Leadership: Mission execution led by experienced operators with a deep understanding of crisis logistics. 

• End-to-End Coordination: Real-time communications with the client ensured transparency and accountability at every stage. 

• Unmatched Duty of Care: Global Guardian’s response provided not only material support—but also safety, reassurance, and dignity for those displaced by the disaster.