CASE STUDY: Natural Disaster Response

OVERVIEW

LOCATION: Southern California, USA

SERVICE:

• Duty of Care
• Intelligence and Monitoring Platform
• Geofencing and Location-Based Response 

In January 2025, devastating wildfires swept through Southern California—including the Palisades, Eaton, Hurst, and Hughes fires. The large-scale evacuations and widespread communications disruptions made it challenging for organizations to ensure the safety of their employees and executives. One of Global Guardian's Duty of Care clients, a multinational corporation with key personnel residing in affected areas, needed real-time accountability of their executives and employees to confirm their well-being and evacuation status.

With emergency response services overwhelmed and communications networks compromised, the client required a proactive approach to locate and establish contact with impacted employees. 

MISSION AND RESPONSE

Global Guardian’s 24/7 Operations Center immediately leveraged its geofencing technology to identify executives and employees with registered addresses in or near the wildfire evacuation zones.  

The operation unfolded in three key phases: 

1. Identification and Initial Outreach

• Using Global Guardian’s monitoring and intelligence platform, analysts identified client personnel located in high-risk wildfire zones. 
• The team initiated direct communication to confirm the safety and location of these individuals, determining if they had evacuated or required assistance. 

• Due to widespread telecom disruptions, several employees were unreachable. Several did not answer their phones due to reluctance to answer calls from unfamiliar numbers. 
• Following the client’s directive, Global Guardian continued outreach efforts at two-hour intervals until contact was made. 
• In some cases, alternative communication methods—such as messaging via LinkedIn—were utilized to establish contact. 

• The client received real-time updates on the contact status of all affected employees. 
• Over the course of the response, Global Guardian successfully established communication with 12 employees and executives, providing detailed reporting on their safety and whereabouts. 

WHY GLOBAL GUARDIAN 

In times of crisis, organizations need a partner that can rapidly identify risks, maintain persistent communication, and provide real-time solutions. Here’s how Global Guardian delivers on these needs:  

• Proactive crisis management: Rather than waiting for the client to identify its at-risk personnel, Global Guardian is able to utilize its geofencing technology to identify those in dangerous zones and initiate response efforts in real-time. 

• Persistence and communication: Despite significant telecom challenges, Global Guardian continued outreach efforts using multiple communication channels. 

• Global capabilities, local expertise: With on-the-ground intelligence and 24/7 crisis response capabilities, Global Guardian delivers comprehensive emergency support, providing clients with a seamless security solution in times of crisis.