Tracking Icons

Tracking can be supported in the platform through a variety of different means, whether you are using the mobile app to share your live location, or maybe your travel booking indicates you are due to arrive or depart at a location. These different types of tracking are indicated using different colour icons on the map. Their description is as follows:

Itineraries: These icons appear when a travel itinerary is in the platform. Grey icons indicate scheduled travel where a user may be departing from or arriving to. Once arrived in-country, the icon will change to purple, indicating the user is now on the ground for the determined duration of their trip.

Check In: This blue icon appears on the map when a user presses check in on their phone app. This function shares their precise last known location to the platform.

Tracking: App users can enable Tracking on their mobile app. Once a tracking session is started, this icon will appear on the map and actively "ping" on the map when a new location update is received from the user's device.

SOS: This red icon appears on the map when a user enables the SOS button on their mobile app. This indicates an emergency and they require further assistance. When an SOS is enabled, it may also result in an active tracking session on the user's mobile app device. This will help to continue actively monitoring their location and direct on-the-ground assistance where required.