Travel Bookers in Travel Feeds

Travel Bookers is a configuration feature that allows customers to define a list of known email addresses that commonly appear on travel bookings received from their travel agency data feeds.

These email addresses typically belong to travel bookers, arrangers, or shared inboxes (for example, travel@company.com or assistant@company.com) rather than the actual traveler. By identifying these addresses in advance, the platform can correctly distinguish between booker and traveler contact details during booking processing.

Why Travel Bookers Are Important

Incorrect or misidentified email addresses are one of the leading causes of traveler details being captured inaccurately during booking ingestion. When a booker’s email address is mistakenly assigned to a traveler:

• Traveler profiles may be created with incorrect contact details

• Emergency communications may be sent to the wrong person

• Welfare checks may be delayed or ineffective

• Support teams may experience confusion when trying to reach the affected traveler

The Travel Bookers feature helps prevent these issues by ensuring the platform recognizes and handles known booker email addresses appropriately.

How the Feature Works

When a booking is received from the travel agency data feed, the platform:

1. Checks the email addresses included in the booking data

2. Compares them against the configured list of Travel Bookers

3. Identifies matching addresses as booker emails, not traveler emails

4. Excludes or deprioritizes these addresses when determining the traveler’s primary contact details

This improves the accuracy of traveler profiles and ensures that communications are directed to the correct individual.

When to Use Travel Bookers

You should configure Travel Bookers if:

• Your organization uses dedicated travel coordinators or executive assistants

• Bookings are frequently made using shared or generic email inboxes

• You notice traveler profiles being created with non-traveler email addresses

• Your support or risk teams experience difficulty contacting travelers during incidents

Best Practices

To get the most value from Travel Bookers:

• Include all known travel arranger and shared inbox email addresses

• Review and update the list regularly as roles or processes change

• Add new booker emails as soon as they are identified in incoming bookings

• Coordinate with your travel management company to understand which emails may appear in booking data

Impact on Traveler Safety and Support

Accurate traveler contact details are critical during emergencies, disruptions, or welfare checks. By using Travel Bookers:

• Traveler profiles are more reliable

• Emergency communications reach the intended recipient

• Response times during incidents are improved

• Overall traveler safety and support outcomes are enhanced

The Travel Bookers feature is a simple but powerful way to improve data quality and traveler safety. By identifying and managing known booker email addresses, customers can reduce errors in traveler profiles and ensure the right people are contacted when it matters most.

If you need help configuring Travel Bookers or identifying suitable email addresses, please contact your platform administrator or the Global Guardian support team.