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Tracking Icons

What do the different tracking icons on the map mean?

Tracking can be supported in the platform through a variety of different means, whether you are using the phone app to share your live location, or maybe your travel booking indicates you are due to arrive or depart at a location. These different types of tracking are indicated using different color markers on the map. Their description is as follows:

Itineraries: Purple is used for travel itineraries in the platform. Grey icons indicate completed travel that has occurred in the past. Once active or the user has arrived in-country, the icon will change to purple, indicating the user is now on the ground for the determined duration of their trip.

Check In: Blue is used for app tracking activity such as check ins or a call assistance with a check in icon. This function shares their precise last known location to the platform at a specific date and time. It does not provide regular location updates from the phone app if the user changes their current location.

Live Location: Green is used for App users who enable Live Location tracking on their mobile app. Once it is enabled, this map marker will appear on the map and actively update on the map when a new location update is received from the user's device. For more information on this app feature see this page.

SOS: Red is used for an SOS that is sent through from a users phone app. This indicates an emergency and they require further assistance. When an SOS is enabled, it may also result in an active tracking session on the user's mobile app device. This will help to continue actively monitoring their location and direct on-the-ground assistance where required.

Users can hover over an icon on the map to see a pop-up identifying whether a map marker is an itinerary, check in, live location, or an SOS. Where users have updated their user profile with an avatar, this will show on the map to assist administrators in quickly identifying their users. Where an avatar has not been set by the user, the map marker will include the color of their location type as well as the two primary initials of their name.