INCIDENT: Coordinated Terrorist Attacks
LOCATION: Paris, France
SERVICE: Duty of Care
SITUATION: In the evening hours on 13 November 2015, terrorists attacked multiple sites in Paris including a concert hall, major stadiums, and hospitality venues.
RESPONSE: Global Guardian acted immediately, pro-actively transmitting alerts to all relevant clients through Travel Guardian, our mobile phone application.
In addition, our 24/7 Operations Center geo-fenced the attack sites to determine if any clients were in the vicinity. After locating one member watching a show adjacent to one of the attack sites, the Operations Center contacted the traveler utilizing her Travel Guardian mobile phone application. The Operations Center team directed her to safety and within minutes coordinated a pick-up by our local security team to transport her to a hotel on the outskirts of the city for an overnight stay.
Separately, the Operations Center maintained communications with all travelers in the general vicinity, directed them to safety, and updated their respective headquarters of their status.
Thanks to Global Guardian’s well-placed network of international ground teams, client tracking services, and our 24/7 Operations Center, situations like these can be responded to immediately, allowing our clients peace of mind when traveling.
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